Refund Policy

Last Updated: July 2, 2025

Thank you for choosing Taverniqora for your keyword research masterclass education. We are committed to providing high-quality online learning experiences. This Refund Policy outlines the terms and conditions under which refunds may be issued for purchases made on our platform.

Refund Eligibility

Full Refund Period

If you are not satisfied with your masterclass purchase, you may request a full refund within 14 days of the date of purchase, provided that:

You have completed less than 20% of the course content
You have not downloaded any course materials or certificates
The course has not been marked as completed in your account

Partial Refund Conditions

After the 14-day period, refunds may be considered on a case-by-case basis under exceptional circumstances, including but not limited to:

Technical issues that prevented access to the course for an extended period, which were not resolved by our support team
Duplicate purchases made in error
Course content that materially differs from what was advertised

Partial refunds, if approved, will be calculated based on the amount of content accessed and time elapsed since purchase.

Non-Refundable Situations

Refunds will not be provided under the following circumstances:

More than 30 days have passed since the date of purchase
You have completed more than 20% of the course content
You have downloaded course materials, resources, or certificates
You have violated our Terms of Service or acceptable use policies
The purchase was made during a promotional period with clearly stated no-refund conditions
You have accessed the course through a subscription plan that has already been partially used
Change of mind after completing significant portions of the course

Subscription Plans

Monthly Subscriptions

Monthly subscription plans may be canceled at any time. Upon cancellation:

You will retain access to all content until the end of your current billing period
No refunds will be issued for partial months
No future charges will be applied after the current period ends

Annual Subscriptions

Annual subscription plans may be refunded within the first 30 days of purchase if less than 10% of available content has been accessed. After 30 days, annual subscriptions are non-refundable, but you may cancel to prevent future renewal charges.

Bundle and Package Purchases

For bundle or package purchases that include multiple masterclasses:

Refunds are only available if none of the courses in the bundle have been started
Once any course within the bundle has been accessed beyond preview content, the entire bundle becomes non-refundable
Bundle purchases follow the same 14-day refund window as individual courses

How to Request a Refund

To request a refund, please follow these steps:

Contact our support team at support@Taverniqora.pro
Include your order number, purchase date, and reason for the refund request
Provide any relevant details or documentation that supports your request
Our team will review your request within 3 business days

Refund Processing

Processing Time

Once a refund is approved:

The refund will be initiated within 5 business days
Refunds are issued to the original payment method used for the purchase
Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account

Payment Method Considerations

Refunds will be processed according to the following guidelines:

Credit/Debit Cards: Refunded to the original card used for purchase
Digital Wallets: Refunded to the wallet account
Bank Transfers: May require additional verification and processing time

Access After Refund

Once a refund has been processed:

Your access to the course content will be immediately revoked
Any downloaded materials must be deleted and may not be used or distributed
Certificates of completion, if issued, will be invalidated
You will no longer have access to course updates or community features

Technical Issues

If you experience technical difficulties accessing course content:

Please contact our support team before requesting a refund
We will make reasonable efforts to resolve technical issues within 48 hours
Refunds due to technical issues will only be considered if problems remain unresolved after our support team has attempted to assist

Promotional and Discounted Purchases

Courses purchased at promotional prices or with discount codes are subject to the same refund policy as full-price purchases, unless otherwise stated at the time of purchase. Some special promotions may have modified refund terms, which will be clearly communicated before purchase.

Gift Purchases

For courses purchased as gifts:

Refunds must be requested by the original purchaser
The 14-day refund period begins from the date of purchase, not redemption
Once a gift code has been redeemed and content accessed, standard refund policies apply

Chargebacks

If you initiate a chargeback with your payment provider instead of contacting us directly:

Your account will be immediately suspended pending investigation
Access to all purchased content will be revoked
We reserve the right to dispute illegitimate chargebacks
You may be required to provide documentation supporting your claim

We encourage you to contact us first to resolve any billing issues before initiating a chargeback.

Exceptions and Special Circumstances

We understand that exceptional circumstances may arise. If you believe you have a valid reason for a refund that falls outside our standard policy, please contact our support team. Each case will be reviewed individually, and decisions will be made at our discretion.

Changes to Course Content

We reserve the right to update, modify, or discontinue course content. In the event that a course is significantly altered or discontinued:

Existing students will be notified in advance when possible
Reasonable alternatives or equivalent content may be offered
Refunds may be considered on a case-by-case basis if changes materially affect course value

Policy Modifications

Taverniqora reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified policy. We encourage you to review this policy periodically.

Contact Information

If you have questions about this Refund Policy or need to request a refund, please contact us:

Email: support@Taverniqora.pro
Phone: +60 9 744 6675
Address: 11, Jalan 52/8, Bandar Baru Petaling Jaya, 46200 Petaling Jaya, Malaysia

Our support team is available to assist you and will respond to all refund requests within 3 business days.